FAQs

How long does delivery take?

Orders are delivered within 3–5 working days in major cities and 5–7 days in other areas.

Are your products original and the same as shown?

Yes, we guarantee 100% original products with real product images.

How can I track my order?

You’ll receive a tracking number via SMS/WhatsApp after dispatch, or you can use our Track Order page.

What if the size doesn’t fit me?

We offer size exchange within 7 days if the item is unused and tags are intact.

Do you offer gift wrapping or special packaging?

Yes! You can request premium gift packaging at checkout for a small extra charge.

Do you have a physical store?

No, we are an online-only store, but we deliver nationwide.

How can I contact customer support?

Reach us through WhatsApp, Instagram, or the Contact Us page — we respond within 24 hours.

Do I need to make a video while opening the parcel?

Yes, you must record a full video when opening the parcel. Without this video, we will  not accept any return or refund.